Policy Statement

Privacy Policy

This privacy policy sets out how Lancaster Medical Supplies and Prescriptions Ltd uses and protects any personal information that you give when you use this website.  Lancaster Medical is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 


Personal Information

When you visit our site we will request certain information to enable us to enhance our services to you.  When you order from our website, we will need to know your name, postal address, contact telephone number, credit card information and e-mail address.  This allows us to process and fulfill your order and to notify you of the order status. 

If you choose to register on our website, we ask for information that helps us positively identify you so that we can supply your order status, and to protect the personal information that you choose to keep on the site.  Lancaster Medical will not sell, distribute or lease your personal information to third parties.

From time to time we will e-mail you information about our products and services that we think you will find interesting.  If you do not wish to receive this information you may unsubscribe at any time.


Links to other websites

Our website may contain links to other websites of interest.  However, once you use these links to leave our site you should note that we do not have any control over these other websites.  Therefore Lancaster Medical cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and are not governed by this privacy statement.  Lancaster Medical advises that you exercise caution and look at the privacy statement applicable to the websites in question.


Returns Policy

You may return any unopened item within 30 days for any reason.  Defective items are subject to manufacturer’s warranty.  If the item returned is not a result of our error standard shipping return costs will be deducted from the refund.


Simply e-mail to initiate the return process.  Your satisfaction is our priority.